American Fork will not allow the city utilities (water, sewer, garbage) to be in the tenants name. If those utilities are not paid by an HOA then the city requires they are in the home owners name.
Kasteel Property Management provides a few solutions. 1) After you pay the bill each month email a copy of it to us and we’ll charge it to the tenants to pay with their rent and we’ll reimburse it back to you.
2) You can still have the bill sent directly to the tenant’s address but every time a new tenant moves in you’ll need to update your city utility account to say “In care of <Tenant’s Name>.
In order to keep the quality of our service as high as possible, we exclusively service residential properties.
Count on us to make your American Fork property management simple and easy for you and your tenants.
We provide full property management services. We will find and screen tenants, enforce the lease, collect rent, perform inspections, coordinate repairs and maintenance issues, handle move outs and move ins, and even take care of evictions if necessary. In short we, take care of all the details and work so you don’t have to. You will have your own online portal to access anytime you want with current and past monthly statements, invoices, tax documents, and annual summary. We will take care of you and the property.
Lets start with what we do not charge. Unique to us, we do not markup service calls. If we need to call in a maintenance request, you will get a copy of their bill and you will not be charged a penny more than what you see. With other management companies you won’t even know you are getting a markup on costs and they will keep the invoice from you and won’t let you talk directly with the technician. We keep everything above board and let you see what you are paying for.
Monthly management fees: 8% of the rent plus $9 a month for an attorney retainer fee. The attorney fee covers the cost of an eviction and court costs, if needed. It also covers the cost of legal advice regarding situations that may arise with a tenant and the lease.
Periodic fees: These include those listed below. If you are signing up 10 or more units jump to the Bulk Discount at the bottom of this section.
One time sign up fee: $100 (waived if signing up more than one unit).
Leasing fee: 12% of the rent. Charged each time we need to find a new tenant because someone moves (typically once every 1-3 years). This includes the costs of advertising with online pay sites.
Screening fees: $25 per person, only for applications that are processed but they do not sign up (typically there are 0-3 screening fees during the course of filling a vacancy). This is different than most management companies do it. Having your best interest in mind is what drove us to do screening fees this way rather than charging them to applicants. When charging the applicant it actually causes them to first consider other places or makes them delay submitting their application. Thinking through this, we realized that every day your place sits empty costs you more money than a screening fee is even worth. This fee structure actually saves you money because we get your vacancy filled faster. Now, this does not mean you get charged for every application that comes in. We want to keep this as low as possible. If someone’s application is approved and they sign up then there is no application fee. It’s only for those that get to the final stages of the application process and then they are denied for credit and/or background or, if approved, they change their mind and don’t sign a lease. To prevent unnecessary screening fees, we first run them through a pre-screening that can weed out those that couldn’t be approved anyway. The pre-screening checks are: tenants must have toured the property, each adult must have submitted an individual application with a current pay stub and picture ID, applications need to be filled out properly with no disqualifying factors listed, applications are screened through our attorneys database – comprised of evictions and collections from hundreds of property managers over several decades. Only after passing all those pre-screenings, we do a credit and background check with the potential of a screening fee.
Bulk discount: If you are signing up 10 or more units we greatly simplify and reduce the fees. For 10 or more units we only charge the 8% management fee. All the other services are still included and all the others fees are waived.
The property owner is responsible for the property’s bills and payments.
In addition to a professional “For Rent” sign at the property and a listing on our website, it will be posted to dozens of online classified websites and refreshed weekly. Once we have the ad written and the pictures uploaded, our top of the line software is capable of sending the ads out to all the big websites with the simple click of a button. Anyone looking will easily be able to find your property for rent.
Usually up to three weeks. Vacancies are a major focus for us because we understand a vacancy can be a property owners biggest expense. Because we know this is a priority for owners, we stay on top of it and often succeed at getting new tenants lined up to move in before the old tenants have even moved out.
What Our Owners Think
“We used Kasteel Property Management to take care of our rental property when we moved out of state. Jeff was so great to walk us through the process so that everything made sense. His diligence in background checks provided us with fantastic renters both times we filled it. He made sure the renters were keeping up the property by walking through the property every 6 months. The rent was always paid in a timely manner and the emailed owner statements were very useful and helpful. We could not have been happier with our experience with Kasteel.” Read more...
“As an out of town property owner, Jeff Stinson has done an outstanding job for me. He is very conscientious and keeps a close watch on my property and has procured renters in a timely fashion. Jeff makes it a point to immediately contact me with any matter pertaining to the property and I know I trust his judgment. Hiring him as my property manager was a sound and wise choice.”
“We have been delighted with the job Jeff Stinson has done for us. He clearly explained the process of screening potential tenants, problems that might arise, and all necessary paperwork and procedures. Jeff found us wonderful tenants and handled the move seamlessly. While he provided timely updates of the situation with our rental property, we did not have to handle any of the details associated with our rental property. We received in a timely fashion all of the paperwork needed for tax reasons. Perhaps most importantly, we always received our rent on time.”
“I have loved the fact that Jeff handled everything for us. He showed the property to tenants, interviewed them thoroughly, drew up contracts, secured the money and very little was needed from us. He gave us updates and feedback whenever needed, but made the whole process so hassle-free, it saved our sanity! We can just sit back knowing that Jeff is taking care of business. We get the benefit of renting without the hassle.”